Customer Service Representative II

Duties:

Enter and check orders

Handle customer phone calls and emails

Handle quotes and issues and update RMA's

Post sales and quotes follow up

Run reports as assigned

Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue

Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities

Update relevant customer, account and opportunity information through various databases

Perform customer needs analysis and recommends options based on those needs

Support ISO quality system, quality policy and continuous improvement efforts

Understand competitive landscape and accurately communicates company differentiators and value

Responsible for helping train new employees as assigned by supervisor

Responsible for contributing to a positive and productive work environment

Other Duties as assigned

Skills:

1-3 years of experience Minimum of 1 year sales experience preferred Excellent communication skills, both written and verbal Excellent customer service skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast paced environment Previous customer service or technical experience preferred.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.