Solutions Consultant

Job Purpose: This position will be responsible for VoIP architecture, design, implementation, and/or operations. Also responsible for implementing and/or operating the latest network technologies such as VoIP.

Essential Functions:

• Lead requirements gathering, deployment and/or operations projects and/or efforts (50%)
• Assist deployment and/or operations team(s) with VoIP deployments and/or operations (35%)
• Accurately document deployment processes and project notes (15%)
• Take direction from direct supervisor for career training and skill development

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:

• 5 to 7 years in related field
• Experience VoIP deployment and/or operations experience in a small to enterprise-sized corporation and/or service provider infrastructures
• Experience as a point of escalation or subject matter expert
• Strong experience with technology or strong aptitude for technology based on Director level assessment
• Specific Technology Experience Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment
• Strong understanding of SIP and SIP troubleshooting Knowledge of analog and Ethernet cabling standards
• Test, turn up, and support SIP trunks, PRI's and voice gateways
• Test, turn up, and support analog gateways
• Background in routing and switching with Q0S experience a plus
• Multi-vendor VoIP experience a plus
• Additional VoIP certifications a plus Call Center experience a plus
• Instant Messaging, Conferencing, and Video Conferencing a plus
• Deploying and/or operating multi-tenant and/or hosted solutions a plus

Special Knowledge, Skills and Abilities:

• Take direction and mentorship from senior management, project managers, delivery managers, and/or VoIP principals
• Demonstrated high aptitude and/or potential for a career within the technology industry
• Desire to work with VoIP technologies
• Excellent communication skills, both written and oral
• Ability to document processes clearly
• Can rely on experience and judgment to plan and accomplish goals and meet deadlines
• Can work independently or within a project team

Supervisory Responsibility:

This position does not have any supervisory responsibilities

Work Environment:

• Requires in the field (75-85% Travel) / on customer premises for VoIP deployment projects and/or operations
• Requires in the office or warehouse for VoIP deployment projects and/or operations