Information Technology Support Specialist

** Please note the position is in Plain City, Oh and requires the person to be local to our office.

Hours:

• Weekdays (8:30-5)
• Occasional evenings or weekends for customer migrations

Client Demographics

• Small businesses: 20-100 employees
• Some travel required to clients located in Central Ohio, counties to include:
• Union, Delaware, Logan, Morrow, Franklin
• Work performed onsite and remotely
• We are a small business supporting small businesses

Typical work activities

• Work tickets on help desk board and as assigned
• Refer tickets to NOC team and/or other Clarity team members, based on established protocols
• Assist with in office configuration of equipment, to include:
• Access points
• Switches
• PCs
• Printers
• Install desktop packages (MS Office, QuickBooks, etc )
• Microsoft 365 administration
• AD administration
• Server administration
• Basic Azure and Windows Virtual Desktop administration
• Assist with network configurations
• Review vendor documents and webinars
• Assist with recurring client technical reviews and assessments
• Assist with recurring team-based Lunch & Learn knowledge sharing

Technologies deployed:

• Microsoft Windows Server (2016, 2019, 2022)
• Hyper-V and VMWare
• Windows 10/11
• MS Office
• Sophos and Microsoft Defender for Business
• Datto BDR , Datto File Protection, Datto SaaS and Acronis
• SonicWALL Firewalls
• Microsoft Office 365 and Azure servers
• ConnectWise Manage ticket system
• ConnectWise RWW RMM platform
• Hosted VoIP services

Candidate characteristics and experiences

• Effective communications with Clarity s clients to understand issues and explain remedies
• IT aptitude
• Curiosity and willingness to learn processes and technology
• Attitude that puts customer as priority and recognition that we are stewards of their technology investments
• Ability to stick with the problem and explore alternatives
• Ability to collaborate with team members to address client issues
• Future focused work approach with professional integrity
• Able to work remotely
• Effective in determining limitations and when to pass tickets to Clarity s NOC or contact vendor
• Practical experiences with Windows operating systems
• Microsoft or CompTIA certification preferred, not required
• Practical experiences with listed technologies

Pay

• Established based on candidate s experience
• Commission paid for opportunities identified
• Benefits to include Simple IRA, Disability Insurance, Medical insurance reimbursement

Pre-employment requirements

Drug Free Workplace

- Clarity Technology Solutions is a drug-free workplace. Drug test required prior to first day of work and as called upon for random testing. Clarity will cover expenses associated with testing.

Background check

- Clarity Technology Solutions works for clients with security or regulatory considerations. Prior to employment, a background check will be performed. This is done at Clarity s expense.

DISC Profile

• Understanding how staff interact with clients and other Clarity staff is critical to ensuring the client has a great experience with Clarity Technology Solutions. A candidate will be asked to complete a DISC profile to help in the interview and assessment process.

Reports to: Technical Team Lead