Desktop Support Analyst

Key Accountabilities:

• Respond to IT incident and service request tickets
• Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
• Deploy, maintain, and troubleshoot Android and iOS devices
• Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
• Imaging of PC s
• Assist employees with computer, printing, and networking issues
• Liaise with third-party support and PC equipment vendors as needed
• Research issue resolutions and create / update documentation
• Maintain adherence to compliance regulations
• Microsoft office and 365 Support

Skills:

• Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10
• Ability to research PC issues and products as required
• Experience working in a team-oriented, collaborative environment
• Experience with a Microsoft Active Directory environment
• Understanding of basic TCP/IP protocols and network connectivity
• Computer hardware (A+ certification or equivalent experience)
• Must be able to lift and handle equipment of up to 50lbs
• Experience with Microsoft Office365 applications
• Experience with Help Desk ticketing systems