Retail Collections Specialist II Bilingual English and Spanish Required

At Chase, you will help our customers win by offering them creative solutions to resolve overdrawn or past due accounts. The Customer Outreach Specialist's work is creative, exciting, and fulfilling every day. As a Specialist II in Customer Outreach, you will receive a mix of inbound and outbound calls where you will identify and propose repayment solution options, negotiate terms, and gain commitment from our customers. You will also advise them on ways to prevent their account from becoming overdrawn or past due in the future. Your work will be impactful to our customers and our business results. Your commitment to the customer experience paired with your internal competitiveness will allow you to thrive in our fast-paced environment. Job responsibilities Works in a call center environment that requires 100% phone-based customer interaction Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicates with customers in a metrics-driven environment Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Takes ownership of each customer interaction while treating them with respect and responding with empathy Works both independently and in a team environment Abides by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills Reading and speaking in both Spanish and English fluently is required for this role Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Collections, Sales, Retail or Customer Service industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.