Customer Service Representative

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Customer Service Representative page is loaded **Customer Service Representative**

**Customer Service Representative**

locationsSolon, Ohio, USA time typeFull time posted onPosted 23 Days Ago job requisition idJR101034 **We make processes work to make life easier and better!**

Diversity of backgrounds makes Schenck Process stronger and is essential to our culture and our operating as a world-class competitor. Therefore, we look forward to receiving your application regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.

**Your responsibilities**

Receives customer orders, inquiries and/or complaints covering items or products ordered.

Providing customer service and administering post-order activities. These activities include providing the order acknowledgments, expediting purchasing and operations, tracking orders and documentation, resolving invoicing issues, and supporting collections.

Maintains order records and generates reports on products and orders as required.

First point of contact for new and current customers of Schenck Process.

**Education/Experience**

* Bachelors degree or a minimum of 5 years of customer service, sales, or marketing experience in a technical setting.

* 3 - 5 years sales experience or related field.

* Ability to foster teamwork, communications, coordination, and cooperation with all interfaced groups within the company.

* Ability to remain calm under difficult and high-pressure situations.

* Some travel may be required.

* Ability to read and understand engineering drawings and manuals to research the customers needs.

* Needs to be able to work on multiple tasks at once on a daily basis in a fast paced environment.

* Working knowledge of Enterprise Resource Planning (ERP) software such as SAP and Customer Relationship Management (CRM) systems.

* Solid experience with Microsoft Office products especially Outlook, Excel and Word; accurate data entry skills.

* Excellent written and verbal communications with strong interpersonal skills.

* Must be highly motivated, self-starter with a strong sense of urgency that is results-driven, and well organized.

**Your qualifications**

16490 Chillicothe Road, Chagrin Falls, OH 44023, United States of America