Transactions Specialist IV - Insertion

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Transactions Specialist IV- Print work is creative, exciting, and different every day.As a Transactions Specialist IV in the Insertion department your main responsibilities will include but not limited to trouble shooting machines for lower level specialist and overseeing shift operations. Global Document Services (GDS) is the corporation's primary print production and distribution unit for JPMorgan Chase. GDS supports internal lines of business such as Retail, Card Services, Retirement Plan Services, Private Bank and Treasury Services. GDS produces a wide variety of products including postcards, letters, statements, checks, invoices and marketing material originated from its internal composition team as well as documents created by Output Systems.Job responsibilities Assist supervisory and management team in communication process changes and operational requirements, Side-by-side training and coordination of any/all new hire training Participating in daily/weekly audits to gather and report statistical information to management Research and provide recommendations on performance error investigations, root cause, and resolution Validate production's input and output daily, with an emphasis on risk control measures, maintain and ensure GDS standard operating procedures are followed at all times Oversee shift operations and pass on updates, informing Supervisors/Managers and peers of current day's process delays or breakdowns Resolve issues related to production and/or quality, Meet and or exceed all internal Service Level Agreements (SLAs) Ensure that all department and bank guidelines are followed as they relate to operations, internal audit and security, and general management practicesRequired qualifications, capabilities, and skills Oversee associates responsible for producing mail in a high capacity, fast-paced, automated environment with an emphasis on Quality and Productivity, Good attention to detail Must be able to work overtime, as needed, along with Holidays and Weekends Must be team-oriented with strong interpersonal skills and the ability to work in a global matrixed organization Able to lift 40-70lbs and deliver 200 lb supplies utilizing industrial pull/push carts Able to stand 8 to 10 hours per shift, must be able to stand/walk for long periods of time Problem solving and analytical skills required, with ability to think independently Strong verbal and written communication skills for interaction with various areas of the firm and levels of managementPreferred qualifications, capabilities, and skills Willing to participate and maintain departmental work area maintenance High school diploma or five years of production environment work history Ability to effectively multi-task and work under pressureWork Schedule: Tuesday - Saturday (7am - 3:30pm)Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.