Social Media Customer Care Agent- Remote

* Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic trouble-shooting, use & care information, and complaints.

* Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.

* Resolve consumer questions and respond to ratings and reviews of our products on the GE Appliances.com site as well as key partner retail sites.

* Become proficient in using internal platforms and resources that support email, chat, and Ask & Answer such as Oracle RightNow, Knowledge Base, eDoc, GE Appliances.com, SMC, and other systems as required.

* Follow protocol and adhere to guidelines.

* Achieve and maintain fully satisfactory performance.

* Relocation assistance: No

* Hiring Salary: 34K

* Previous customer service experience, particularly with written forms of customer service.

* Excellent written communication skills: grammar, sentence structure, and spelling.

* Computer literate with ability to learn new applications quickly.

* Positive attitude with proven ability to work well with teams.

* Strong typing skills.

* Possibility of weekend work.

* Associates degree from an accredited university or college or equivalent work experience.

* Experience with GE Appliances Call Centers or equivalent customer service experience.