Customer Service Manager
Job description
Location Columbus, OH
Our clients business is strong, and our client is adding a Customer Service Manager to the organization. As Customer Service Manager you will initially have one direct report. With your leadership as an active working manager, your team will grow to a team of 4-5.
As Customer Service Manager you will:
* Manage customer accounts; handle customer inquiries.
* Be accountable for overall management of the Customer Service team.
* Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit
* Produce reports for sales opportunities
* Be the key contact for client's major customers.
* Provide strategic plans and reviews; prepare and complete action plans; implement customer-service standards
* Determine customer care requirements by maintaining contact with customers; conducting surveys; benchmarking best practices; analyzing information and applications
* Improve customer care performance by studying, evaluating, and re-designing processes
* Create and maintain the sales forecast
* Responsible for ensuring the accurate processing of customer quotations and orders
* Responsible for managing customer complaints
* Perform customer quotes.
Your background should include:
* Bachelor's degree in Business Management or relevant discipline
* Minimum of 5 years of experience in a Customer Service Management role
* **Experience working in a manufacturing environment**
* Willingness to lead team as a **working, hands-on manager**
* Strong mathematical skills
* Excellent problem solving and analytical skills
* Strong listening skills
* Attention to detail
* Strong customer service orientation
**There is no relocation offered. Our client is seeking only local/commutable candidates.**
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