Customer Service Assistant 2 - PN 20014825

Job Description **Primary Location**

: United States of America-OHIO-Franklin County-Columbus Compensation : $19.72 hr **Job Function**

: Customer Service Customer Service Assistant 2 - PN 20014825 ( 220001S4 ) **Job Duties**

The Ohio Department of Health's missionis advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

**What You'll Do:**

The Bureau of Environmental Heath and Radiation is seeking one candidate to fillour Customer Service Assistant 2 position. The incumbent will support the Lead Poisoning and Prevention Program by responding to customer requests for information and complaints and determining appropriate action for resolution. Key duties include:

* reviewing lead-safe rental registry applications, lead applications, notifications and monthly summaries (e.g., checks for completeness, timeliness, errors) and contacts applicants and/or licensees to request missing documentation/information

* the coordination of billing for or collection/release of money for transactions handled or other encumbrance activity (e.g., prepares invoices, works with Office of Financial Affairs, Office of Management Information Systems and bureau staff coordinating encumbrances, tracks payments)

* using a personal computer to type documents such as lead-safe rental registry applications, lead inspection reports and letters of approval or denial for the Environmental Compliance Program correspondence, travel documents, form letters, cover memos requesting signature and labels

**Whats in it for you:**

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes:

Medical Coverage

* Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.

Dental, Vision and Basic Life Insurance

* Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away From Work and Work/Life Balance

* Paid time off, including vacation, personal, and sick leave

* 11 paid holidays per year

* Childbirth/Adoption leave

Ohio Public Employees Retirement System

* OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employees salary. Visit the for more information.

Deferred Compensation

* The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

**Qualifications**

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; handle routine & non-routine inquiries, requests, complaints &/or transactions received in writing &/or by telephone, teletype, e-mail, in-person contacts &/or by other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.

(*) Developed after employment. **ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXERIENCE/ EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.**

Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

* Associate or advanced degree in public relations

* Experience organizing and implementing program activities/information

* Experience developing basic office operating procedures

* Experience working for state or local regulatory program (compliance)

* Experience working on group projects or assignments

* Experience working with database and Microsoft Office Suite (e.g., Excel, Word, PowerPoint, One Note, Share Point, Outlook)

* Experience with Environmental abatement laws and rules (R.C. 3710 and R.C. 3742)

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education and active disciplinary record.

**EDUCATIONAL TRANSCRIPT REQUIREMENTS:** Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within 5 working days of being requested will cause the applicant to be eliminated from further consideration.

**APPLICATION PROCEDURES:**

All applicants must submit a completed Ohio Civil Service Application using the online TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

Background Check Information The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions wil be made before excluding an applicant from consideration.