Americas Warehouse Director

POSITION PURPOSE AND EXPECTATION:

As the Americas Warehousing Director, you will be responsible for managing key operational and recruitment tasks in all the US (and Americas) Warehousing and Distribution Centers. This role will have a direct reporting line from the DC Manager(s) Lovisa-ownedwarehouses as well as any 3PL warehouses in the Americas region. The role will encompass all functions of warehousing and all stock within it - stock, non-stock, e-commerce as well as fixtures and fittings.

The Americas Warehouse Director will be responsible for "creating a cost-effective global warehouse supply chain that will support the growth of Lovisa stores in the region."

ESSENTIAL DUTIES:

The role is strategic in nature and provides leadership to the teams in the Americas region. Its focus falls on 5 main strategic priorities.

• Awesome Place to Work - RESPECT, TRUST & INTEGRITY
• Ensure staff engagement to be above 95%. Take Lovisa staff engagement to a new level.
• Ensure critical risk is mitigated. Be obsessive over safety.
• Enhance talent, development, and staff mobility. Redefine Diversity & inclusivity in our workplaces.

• Relentlessly Challenge Cost - ACCOUNTABILITY & COSTS
• Strategically outline change programs that ensure year-on-year cost pressure is mitigated.
• Lead improvement programs that ensure cost pressures are reviewed, understood, and targeted.
• Unleash customer-centric automation & warehouse technology where appropriate.
• Delight our Retail Customers - COMMUNICATE & ENHANCE THE CUSTOMER EXPERIENCE
• Transform customer service ensuring DC to Retail flow efficiency is maximized.
• Support store build and roll-out programs are delivered on time and on budget.
• Obsess over quality, removing rework, waste, and delays.
• Use and develop data tools allowing customers to see the flow of stock in WIP.
• Build World Class B2C Channels - TEAMWORK & CAN DO
• Establish best-in-class B2C processes within our DCs.
• Transform & challenge online costs to serve both DCs and transport.
• Establish DC-driven B2C options to allow service offering excellence.
• Empower Lean & Visualize the Supply Chain - CONTINUOUS IMPROVEMENT & DO IT NOW
• Elevate LEAN Boards to ensure service and cost control is visualized.
• Establish Continuous Improvement on key processes via KPI trees.
• Introduce LEAN & SMART factory thinking throughout current processes.

On a Tactical Level, the role will also have oversight on the following.

• Recruitment:
• Manage the end-to-end onboarding process for new team members.
• This includes refilling vacancies during the year and the buildup for end-of-year peak.
• Zendesk & Customer Service:
• Ensure the store teams receive excellent support by managing the DC Zendesk queue promptly.
• Promote excellence in service culture.
• Safety Focus:
• Maintain a well-signed warehouse with clearly designated areas of activity. Ensure such demarcations are adhered to.
• Ensure that all personnel adhere to safety procedures and policies.
• Oversee work assignments for new and existing team members. Provide procedural and safety training for warehouse team members with additional emphasis on new team members.
• Preparation and record documentation for team member accidents and incidents.
• Maintain professional engagement with internal and external working relationships (refer influence matrix).

ADMINISTRATION:

• 'Bridge' between the Logistics/Warehousing teams and the Business (Stores)
• Ensure adherence to company policies and procedures.
• Respond promptly and effectively to all customer and trading partner queries.

REPORTING LINES

• DC Manager (Columbus) & Inventory Team Leader reports directly to this role.
• Any 3PL providers of Warehousing services report indirectly. Includes B2C, Stock, Non-Stock & Fixtures
• Peers to this role will be OPERATIONS DIRECTORS for APAC (Asia/Oceania) & EMEA (Europe/Africa)

SUPPLEMENTAL JOB FUNCTIONS:

• Will be responsible for off-site warehouse and equipment leasing.
• May be required to step into Warehouse management, tender support & be customer-facing with 3PL and supplier negotiations.
• Perform additional duties as required.

EQUIPMENT, TOOLS AND WORK AIDS:

• Microsoft Office suite including MS-Teams, Futura Retail System, Kronos Time Management, Preceda Payroll.

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