Job Description - Contact Center Team Leader (HCU000087) **Job Description**
Contact Center Team Leader ( **Job Number:**
HCU000087 ) Honda Federal Credit Union **Description**
The Contact Center Team Leader will work with the Contact Center Lead and Contact Centerstaff to implement/follow up on policies and procedures.
**Responsibilities:**
Support staff with questions and decisions that arise from daily interaction with members
Ensure staff and self are able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting or processing a loan application, completing IRA documents, etc.
Assist manager to motivate and support staff and self to meet service and sales goals
Assure Quality Member Service
Assist staff in resolving member problems/concerns/questions
Assist in production
Monitor call flow
Participate in manager meetings
Oversee day-to-day operations in the member service area
Work together with other branches/departments within the CU
Successfully lead team and self to excellence
Engage in budget development as well as actions necessary to meet or exceed budgetary expectations
**Qualifications**
Minimum of three (3) years of experience in a financial institution
Consumer lending experience (originate/close loans, process loan requests, interpret credit reports and debt ratios)
Strong customer service/sales skills in a Financial Services Environment
Strong leadership skills with the ability to maintain confidentiality
Commitment to quality member service
Ability to multitask
Strong decision making skills
Strong oral and written communication skills
Demonstrated professionalism
Willingness to assist other employees
Strong organizational skills
Technical knowledge and skills required
Honda Federal Credit Union is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
...© 2022 Employ America
"For by him all things were created, in heaven and on earth, visible and invisible, whether thrones or dominions or rulers or authorities—all things were created through him and for him" - Colossians 1:16