Product Delivery
Job description
**Product Delivery**
Location Westerville, Ohio Job Type Permanent Posted 7 Feb 2022 Job Details : Voice Transcriptions Analytics Team
* Analytics of customer interactions to identify emerging trends, regulatory and compliance adherence or how processes impact our customers through the use of speech transcription application .
* Design and implement analytics based metrics to improve specialist coaching and identify training opportunities.
* Support migration to automated analytics based specialist/client interacton survey which uses advanced speech recognition technologies
* Build and execute regulatory and compliance control reporting to support adherence (ADA, SCRA, TCPA, etc.)
* Collaborating / Partnering with key LOB POC's as consultants and advisors to understand customer reporting and analysis requirements.
* Preparing reports and delivering presentations with actionable feedback, derived customer insights and ideas for improvement to various levels of management.
* Assessing cost/benefit analysis for initiative prioritization and ROI optimization
Key Skills:
* Analytical skills & knowledge of software packages / platforms (SQL, SAS, UNIX, Teradata, Oracle, Tableau, Eureka)
* Medium to Advanced proficiency with Office applications (MS Excel , MS Powerpoint, MS Access, Visio, SharePoint)
* Fluency in Spanish or French preferred; verbal and written.
Key Competencies:
* Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas
* Excellent written and oral communication skills, and strong presentation skills
* Results and client focused with a sense of urgency
* Self-starter, works well independently and as a team player
* Ability to thrive in a dynamic and fast-paced environment
* Fluency in Spanish preferred; verbal and written. **Details**
* Job Reference: 495074816-2
* Date Posted: 7 February 2022
* Recruiter:
* Location: Westerville, Ohio
* Salary: On Application
* Sector: I.T. & Communications
* Job Type: Permanent
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