Customer Service (EDI Customer Care) Company Hidden Healthcare Columbus, OH Contract-to-Hire Analyst 1 Opening 1 week ago $1,000 reward per hire

**Customer Service (EDI Customer Care)**

Company Hidden Healthcare Columbus, OH Base pay $12,345 - $678,910 or to view salary and company information

Analyst Contract-to-Hire 1 Opening $1,000 reward per hire **About this Role**

One of Agility Partners' Fortune 20 Clientshas asked us to help identify a technical customer service representative (CSR) to join their customer care team. In this role, you will have and do the following:

Responsibility for adding new and supporting existing EDI Trading Partners (customers, pharmacies, hospitals, clinics, pharmacy chains, and third-party interface providers).

Provide comprehensive technical consultation to business and IT business units.

Work closely with clients to identify business requirements for new and existing Trading Partner implementations.

Will be responsible for researching alternative solutions and make recommendations.

Participate in and lead special projects inside and outside of the EDI team.

Gain an understanding of the customer's tactical and strategic goals and apply to business solutions.

Maintain contact with clients to ensure that their expectations are understood and met.

Identify internal and external resources to achieve established business goals within specified parameters.

Coordinate efforts across multiple business and technical groups.

Promote an awareness of quality within team, and maintain the quality of services, deliverables, and content.

Identify and eliminate obstacles to solution plans, business goals, or implementations.

Responsible for understanding and maintaining business SLA including metrics and dashboards showing current state, progress, and trending numbers.

Knowledge of EDI document types (850, 855, 856, 810, 832), Axway AS2/SFTP and configurations

Vetting Vendor EDI Onboarding

Extra-small Enhancements

GHX onboarding rotation

**Benefits and Perks**

This will be an amazing group to join. You will be part of a team that loves to have fun, laughs and honestly supports one another. They are looking to convert this position to full time as well and our Client, in addition to Agility Partners, has amazing benefits. **The Perfect Candidate**

The ideal candidate will be someone that:

* Loves to have fun at work!!!

* Is a Team Player

* Is a great communicator and problem solver

* Has the ability to multi task

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