Customer Service Representative

**Position:** Customer Service Representative **Location:** Wooster, OH

**Job Id:** 203 **# of Openings:** 0 **Wayne Savings Community Bank**

**Job Description**

**Customer Service Representative**

Vision

Make Dreams a Reality within our Communities

Summary

Process customer banking transactions with the highest levels of accuracy; update accounts and complete maintenance requests. When appropriate, proactively suggests products and services that add value to the customer. Makes proactive referrals to other lines of business that provide value to the customer. Ensure compliance with all the applicable banking regulations as well as corporate policies and procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Customer Service

Demonstrate the highest levels of courtesy and professionalism at all times.

Process all customer banking transactions with the highest levels of accuracy. Assists customers with general banking needs as required with minimal assistance.

Opens various accounts and performs general account maintenance with limited exposure to troubleshooting. Seeks override from more experienced staff as necessary.

Provides general problem resolution to ensure customer needs are met. Escalates more complex issues as required. Provides follow up to ensure that customer and departmental requests are completed in a timely manner.

Referrals / Sales

Proactively suggests value added products and services to customers that enhance the overall banking relationship.

Remains abreast of all products and services. Ability to demonstrate all electronic products and services.

Actively participates in limited outbound calling activities.

Branch Operations

Ensures the branch complies with all operational policies and procedures in addition to, various banking regulations.

Complies with all audit / security policies / procedures.

Ensure the branch responds to all operational tasks / requests in a timely manner.

Performs tasks and duties under general supervision using established policies & procedures of WSCB.

Impact of Decisions/Errors:

(strategic decisions); (operational)

Leadership/Supervisory Responsibilities:

Exhibits confidence in self and others; Accepts feedback from others

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High School diploma

Work/Experience:

Experience in a customer service environment/establishing customer relationships.

Previous experience in banking/ financial services

Previous experience in a sales environment and/or an environment based on achieving various goals.

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