Customer Service Representative
Job description
Job Title : Customer Service Representative Required Skills : 1+ years? experience with high volume call center, Typing: 35-40WPM and 2-3 years? experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Westerville,Ohio **Job Description**
* Handling patients, referral sources, and administrative department inquires
* Communicating with insurance companies and/or prior authorization requests
* Entering patient information into a customer information system
* Ensuring customer satisfaction and assisting them with issues/concerns related to their health
* Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
* Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
* Becoming educated in qualifications of multiple insurances to ensure clean order intake
* High School Diploma or GED, some college, preferred
* Minimum 1 year of Customer Service
* Ability to convey a positive and professional image to customers and employees
* Maintain composure in high-pressure situations
Experience : 2+ years
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