Information Technology Help Desk Support

Primary Responsibilities/Essential Functions:

Prepares and installs new and upgraded computer systems.

Performs help-desk functions for all users at all BSLS sites, remotely or on location.

Assists with communications wiring and termination.

Performs diagnostic troubleshooting of computers and communications related issues.

Completes preventive maintenance of computer related peripheral equipment (printers, copies, etc.).

Assists with periodic software upgrades and required system changes.

Performs basic end user training as needed regarding proper use and function of all HW & SW systems.

Install, setup, and manage Network Equipment

Perform after hours on-call services

Performs additional duties as assigned or requested.

Adheres to BSLS Core Values, Mission Statement, and Corporate Philosophies.

Education & Qualifications:

Associate s degree in information technology or related field preferred.

A minimum of 2 years experience in a computer related field.

A minimum of 1 year experience in Networking (Cisco and Ubiquiti)

A+ or Network related Certifications Preferred

Proficient in Systems and Network Administration

Ability to communicate with technical and non-technical users.

Project management capabilities, ability to manage multiple projects simultaneously.

Must possess a valid Driver s License.

Proficient in speaking, reading and writing the English language.

Physical Job Requirements:

Typical office environment.

Sitting for extended periods of time.

Expected to work in front of a computer or other electrical devices for up to 8 or more hours per day.

Significant amount of travel required to visit Beacon facilities.

Ability to speak, read and write the English language.