Customer Service Representative
Job description
** Customer Service Representative**
**Job Category****:** OH-Banking **Requisition Number****:** CUSTO01152 Showing 1 location **Job Details**
**Description**
Customer Service Representative
Banking 1, Role A
* Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services.
* Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests
* Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
* Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions
* Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency
* Imaging and QC of scanned documents
* Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter
* Maintains customer confidence and protects bank operations by keeping information confidential
* Contributes to team effort by accomplishing related results as needed in projects and assignments
* Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties
* Inform Branch Supervisor of any new or recurring customer or employee situation that needs attention
Minimum Qualifications:
* Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services.
* Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests
* Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
* Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions
* Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency
* Imaging and QC of scanned documents
* Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter
* Maintains customer confidence and protects bank operations by keeping information confidential
* Contributes to team effort by accomplishing related results as needed in projects and assignments
* Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties
* Inform Branch Supervisor of any new or recurring customer or employee situation that needs attention
Minimum Qualifications:
Prior banking, cash handling or accounting experience preferred
Prior experience in a banking environment preferred but not mandatory
Superior customer service & attention to detail
Excellent communication skills
Customer oriented approach to handling problems
Specialized training in related field desired
General math/finance skills
Computer and documentation skills
Cross selling to customer needs
*Eligibility requirements may differ for each benefit or program.*
*National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)*
**Qualifications**
**Skills**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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