Pre-Service Representative, Work From Home or On Site, Days

**Pre-Service Representative, Work From Home or On Site, Days**

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* Louisville, Kentucky

* Pt Access/Scheduling

* 59886

* Regular Full-Time

* Days

* Norton System Services

** Job Description**

**Responsibilities**

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

**Qualifications**

**Work From Home and On Site opportunities available** **Required:**

* One year in Patient Registration, Customer Service, Insurance Verification, or Authorizations

**Desired:**

* Three years Patient Access

* High School Diploma or GED

pm21

**Screening requirements:**