Dog Wellness Advocate

Perks and Benefits:

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options


• Competitive hourly base pay, plus tips
  


• Merit-based pay increases


• Complimentary service membership

About the Position:
The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client. A successful Dog Wellness Advocate is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover!

This position requires:

• Sales experience and confidence (membership sales are highly valued!)


• Customer service experience (retail, restaurant)


• Computer/ Technology proficiency


• A passion for dogs and dog health & wellness!


• Reliable transportation


• Willingness to work in a smoke-free environment

Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education


• Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales


• Develop membership leads; Follow up with potential members


• Answer phone calls, schedule customer appointments, manage customer profiles and records


• Manage cash drawer responsible for daily cash handling


• Manage customer expectations; Resolve customer concerns; Retain memberships


• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable


• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products


• Ability to connect with customers (both canine and human!) and provide outstanding customer service


• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services


• Effective communication with team members and dog parents (in person and on the phone)


• Independently solve problems using Scenthound values and culture as a guide


• Attention to detail


• Time-management; Scheduling appointments efficiently


• Accountability; hold oneself and others to Scenthound standards

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