Customer Service Representative, CSR
Job description
Description
Duties include:
A Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. A CSR...
* Liaises with patients, referral sources, and other team members to coordinate patient care
* Uses software systems to communicate effectively; keeps a record of all patient contacts
* Maintains strong working knowledge of products and services offered by company
* Maintains patient files as specified in company policy
* Answers phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
* Ensures complete and accurate patient registration, including demographics and insurance information
* Performs referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
* Ensures that referrals and other patient requests are addressed or processed in a timely manner
* Identifies patient needs or desires to recommend appropriate products or services
* Works with teammates to resolve customer complaints. Escalates complaints to leadership when necessary.
* Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service
About Us ---
Valley Respiratory Services, a division of Great Elm Healthcare, was founded in 2006 as a respiratory focused company. We have grown to add other companies to our family - bringing with it diversity in products to a full service DME provider, greater service area and continued excellent service throughout Maricopa, Yavapai, Pima and Pinal counties.
Our Values: A Great Elm Healthcare team member is...
* Collaborative and works with others to find solutions
* Results-driven and identifies and achieves goals that further our Mission
* Innovative and seeks solutions to challenges and takes initiative to improve
* Sincere and works with honesty, integrity and empathy
* Professional with high expectations for quality of work, competence, demeanor, ethics
Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care
Benefits:
* Medical Insurance- multiple plans to choose from
* Dental & Vision Insurance
* Short Term Disability & Long Term Disability Options
* Life Insurance
* Generous PTO plan
* Paid Holidays
* 401K match
* Competitive Pay
Position Location: 2330 W Broadway Rd, Ste 112, Mesa, AZ 85202
Requirements
About You ---
* High school diploma or equivalent
* 2+ years customer service experience
* Previous healthcare experience preferred
* Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills
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