Customer Service Representative

**Customer Service Representative**

**Department:** Customer Service **Location:** Bothell, WA

DB Roberts Co. is a recognized leader in fastener distribution. Since inception, we have been focused on providing solutions for fastener applications in Sheet Metal Fabrication, Metalworking, and Industrial Electronics. The manufacturers we represent are the best in their respective industries. Our Superior Customer Service and Commitment to Excellence has proven to be a winning formula fueling innovation and rapid growth year after year. We currently are looking for a motivated individual to work with our sales team. DB Roberts Company believes our people are our greatest asset and we have an exciting long term career opportunity with continued upward mobility for the right individual. DB Roberts believes in promoting from within and provides solid career path opportunities.

**Summary**

Perform Customer Service duties and provide administrative support to branch management and sales personnel by performing the following duties.

**Essential Duties and Responsibilities**

Provide Administrative and back up support to Inside Sales Representatives, Field Sales representatives and Branch Management.

Perform Quote and Order Entry and Maintenance.

Prepare various spreadsheets and worksheets.

Support improved service and on-time delivery by maintaining records, tracking deliveries and making recommendations.

Prepare and/or distribute sales reports and sales literature.

Maintain responsibility for office supplies, coordination of branch meetings, branch intranet and division contact list.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience:**

Bachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience

**Computer Skills:**

Working knowledge of MS Word, Excel and Outlook.

**This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee, or Refugee**