Customer Service Representative

**Customer Service Representative**

Posted November 18, 2021

Seattle, WA Email **Summary**

The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

**Essential Functions**

* Provides customer support and handling customer inquiries

* Works directly in the unit with associates to ensure service/training compliance standards are met

* Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch

* Provides feedback to managers regarding continued development of associates

* Acts as mentor to transition associate from time of hire to completion of retail training process

* Administers service excellence training in units

* Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis #### Minimum Qualifications, Knowledge, Skills, and Work Environment

* Requires a High School diploma or general education development (GED) diploma

* Customer service and/or training experience preferred

* Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents

* Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

**Minimum Qualifications, Knowledge, Skills, and Work Environment**

* Requires a High School diploma or general education development (GED) diploma

* Customer service and/or training experience preferred

* Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents

* Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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