Customer Service Specialist
Job description
Title:Customer Service SpecialistLocation:California * Demonstrated experience and competency in managing and building wholesale and retail charter accounts.
* Must provide prompt and accurate price quoting to customers and follow-up on quotes to determine results.
* Read and understand individual aircraft specs, dimensions, and performance capabilities.
* Must be able to handle high call/email volume and produce quotes in an expedited fashion.
* Constantly update and maintain an accurate customer preference database.
* Foster and develop relationships with customers and industry personnel to promote goodwill and generate new business.
* Possess a drive and creative marketing initiative to promote various transient availability, empty legs, one-ways, etc.
* Must remain current on company and competitor product offerings, aircraft, regional charter pricing, and travel trends.
* Represents the company in a professional manner at trade shows and industry/marketing events.
* Ensure a consistent performance of sales objectives each month by meeting required sales quotas.
* Collaborate with team members within the Operations and Flight Departments to ensure cohesive teamwork.
* Continue to build your book of business through participating in events, outbound sales effort and general relationship development in the industry.
* Generate new business leads by developing relationships with brokers and maintaining prospect lists.
* Outsource flights when company aircraft are not available to meet customer requirements and ensure the trip is profitable.
* Assist with client requests such as arranging hotel accommodations, catering, and ground transportation to ensure a flawless flight experience.
* Ensure all pre-trip policies and company and FAA regulations have been completed prior to departure.
* Coordinate with maintenance planning teams to ensure aircraft availability aligns with scheduled downtimes.
* Follow up with clients post trip to ensure satisfaction in a professional and timely manner.
* Assist with cargo charter sales in addition to standard passenger charter sales.
* Bachelor's degree preferred: ideally in business, aviation, business development, or sales related fields.
* 3-5 years of similar industry sales experience required.
* Aviation, specifically Part 135, experience is preferred.
* Quoting software experience preferred.
* This is a full-time, permanent position with room for growth and advancement.
* Sierra West Airlines in a 24/7, 365 operation: schedule will predominantly be M-F, however occasional nights, weekends, and holidays may be required.
* Compensation will include base salary and a competitive commission and bonus structure designed for top achievers!
* Health/Dental/Vision benefits with company contributions to selected plan.
* 401k Retirement Matching
* Paid Time Off for select holidays + accrued vacation time
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