Customer Service Representative

Russell Tobin and Associates/Pride Global is currently seeking Customer Service Associates to work for our client's team in Tempe, AZ.

The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration!

Pay Rate: $17-$18.30/hourly (based on experience)

Work Location: Tempe, AZ - HYBRID

3 days onsite; 1 day remote

Duration: Position is a 6 month contract role with a possibility of extension

Schedule: 40 hours week // 4 x 10 shift

Shift days: Sunday - Wednesday or Wednesday - Saturday

Morning shift: 6am-4:30pm or Evening shift: 7:30am-6pm

RESPONSIBILITIES:

• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
• Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals
• Communicate effectively in both verbal/written form.
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• 1+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred)
• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
• Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs
• Experience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

#LI-JJ2