Customer Service Specialist

Customer Service - Retention Specialist - $600 Signing Bonus

Are you eager to kick-start your career in a dynamic and supportive work environment? At Gannett's Consumer Solutions Center (CSC) in sunny Phoenix, Arizona, we have an exciting opportunity for early-career individuals like you to become a key player in our Customer Retention Specialist role.

Join our team and reclaim your weekends! Enjoy a fulfilling career in customer service retention while having your weekends all to yourself. Say goodbye to working Saturdays and Sundays - it's time to achieve that perfect work-life balance you've been dreaming of!

Why Choose Gannett CSC for Your Career Journey?

At Gannett, we don't just offer jobs; we offer a platform for your professional growth. Here's why you should consider joining us:

As a Customer Retention Specialist, you'll be the voice of Gannett, dedicated to retaining our valued clients. Your responsibilities will include:

* Taking ownership of customer concerns and ensuring resolutions.

* Investigating and resolving customer issues promptly and efficiently.

* Making independent decisions following established guidelines.

* Maintaining a customer-centric approach, in line with CSC's Best Practices/QA guidelines.

* Exceeding productivity standards and providing one-call resolutions.

* Handling escalated customer situations with finesse and achieving issue closure.

* Completing all required documentation for customer interactions.

To thrive in this role, you should possess:

* A High School diploma or GED equivalent.

* A passion for customer service, customer retention, and problem-solving.

* Experience working in retail or sales is preferred.

* Demonstrated negotiation skills and the ability to diffuse challenging situations.

* Strong time management skills to excel in a fast-paced environment.

* High Accuracy rate in your work including communications, documentation, etc.

* Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks simultaneously.

* Demonstrate a high level of accuracy and attention to detail.

* Must be able to accurately complete basic math calculations.

* Employment is contingent on passing a pre-employment, post-offer background check

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