Guest Experience Associate (Part Time)

Department: Guest Experience

Employment Type: Part Time

Hourly or Salary: Hourly

Hourly Rate: $14.00

Overview

As ambassadors for Newfields, Guest Experience, Volunteerism, and Community Engagement Associates provide exceptional customer service by making all guests feel warm, welcome, and cared for. Guests become inspired as they learn all Newfields has to offer. Guest Experience, Volunteerism, and Community Engagement Associates will consistently uphold a high level of efficiency in operations and ensure guest and volunteer standards are met.

Primary Responsibilities

The following responsibilities describe the general nature of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory.

• Uphold a center of excellence in customer service to all guests
• Answer questions about programs, exhibitions, events, policies, gardens, and buildings at Newfields
• Be knowledgeable of all membership levels and information in order to sell and renew memberships
• Interpret and manage the needs of guests during high volume events and exhibitions
• Work and communicate well with a dynamic group of guests
• Assist in coordinating parking lot operations, to include directing cars while working in outside environments
• Learn and become proficient in on-site ticketing system
• Answer phone calls to assist guests with questions and ticketing issues
• Function with flexibility on a team with multiple roles, facets, and locations throughout the campus
• Ensure all needed supplies are available and maintain an orderly area at each workstation
• Balance and maintain accurate money till

Other duties may be assigned. To perform the job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills

• Language
  
  • Ability to read and interpret general business periodicals and brochures
  • Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers
  • Clear spoken communication skills
• Math
  
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Other
  
  • Basic computer skills and a pleasant attitude when interacting with visitors
• Reasoning Ability
  
  • Ability to apply common sense understanding to carry instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

Education and/or Experience

• High School Diploma and four years prior customer service experience

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