Customer Service Representative

As a Customer Service Rep, you will ensure that we deliver on our promise of outstanding service. You ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the team, you ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What your day-to-day will look like:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

What you ll need to excel:

At a minimum, you ll need:

1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.

Experience with Microsoft Office (Word, Excel, & Outlook)

It d be great if you also have:

High school diploma or equivalent

Experience with Microsoft Office and other business-related applications

Experience in a call center environment

Bilingual English/Spanish

Strong customer service skills with the drive to resolve issues

Excellent organizational skills

The ability to thrive under pressure while delivering solutions that exceed customer expectations

In this role, you ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We re a company where you can continually advance your career, no matter your background the opportunities are endless and yours for the taking. If you re driven and looking for a place to grow, come join us.