Customer Service Representative

Brand Ambassador

POSITION DETAILS

Position: Brand Ambassador

Location: ONSITE in Columbus, OH

Targeted Start: ASAP anticipated duration of this project is 2-3 months with likely extensions. However, there is no guarantee of employment for any length of time.

Pay: $24/hour

Hours: Full time

Shifts: Store is open 7 days a week, shifts will be between 10am - 8pm (days + shifts based on candidate's availability)

• 10:00 a.m. 8:00 p.m.
• 10:00 a.m. 3:00 p.m.
• 3:00 p.m. 8:00 p.m.

Training/Orientation: the team will have someone on-site to conduct orientation/training. They will provide you with a demo and orientation of the Caper cart, feedback forms, and remote management app (on provided tablet). You will get to shop with the Caper cart yourself while going through orientation. You will have the opportunity to learn about new, exciting technologies during this time! From there, you can ask any questions you have and the Instacart on-site rep will be there for guidance during orientation.

ABOUT THE ROLE

As the Brand Ambassador, you will be the face of the AI shopping tool and be the first impression for our brand and the stores we represent.

ABOUT THE JOB

• Engaging with customers as they enter the store; demonstrate how the products work and encourage usage
• Assisting customers throughout their end-to-end experience to ensure their journey is smooth and seamless from onboarding, to adding their first items, to completion of checkout
• Acting as the go-to resource for all customer and store team needs by resolving customer issues as they arise
• Gathering feedback from customers and reporting on their experience
• Ensuring that opening and closing tasks are completed to ensure cart availability for customers
• Monitor adherence to Caper cart-related processes at the store. Identify and surface process gaps to the Caper team to collaborate on and support continuous improvement
• Ensure store setup and marketing materials reach pre-defined standards and surface opportunities for improvement
• Mentor ambassadors to improve promotional and customer service skills. Identify and share best practices to optimize customer experience, retailer satisfaction, and Caper cart adoption
• Ensure ambassador team has all necessary equipment/materials to effectively complete duties and alert the appropriate team(s) when additional equipment/materials are needed

ABOUT YOU

• Friendly, personable, able to build lasting relationships with customers and store staff
• Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is satisfied
• Able to think on your feet and problem-solve on the spot as issues arise
• Ambitious, sales-driven, and willing to grow at a small technology start-up
• Interested in technology and how technology shapes the retail landscape

You have...

• Any previous working experience as an on-site promoter, or in retail, hospitality, and/or customer service
• Customer-oriented approach
• Demonstrated experience driving exceptional customer service