Caseworker

Overview and Responsibilities

Job Summary

We are currently seeking a highly dedicated and motivated Field Agent to join our team. As a Field Agent, you will be responsible for working with an assigned client's case to deliver and collect information and paperwork, obtain signatures, and capture photos and videos for marketing or other purposes. Additionally, you will be expected to build and maintain strong relationships with clients.

The ideal candidate will have excellent communication and organizational skills and strong attention to detail. Prior experience in a similar role is preferred.

If you are a self-starter who is passionate about delivering exceptional service and exceeding client expectations, we encourage you to apply for this exciting opportunity.

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Company Description:

Gov Paycard Services, Inc. (GPS) is a resource agency that assists with payment processing for government funded programs. It offers a peer-to-peer payment processing service.

GPS exists to assist residents with limited access to government resources, to obtain for them the federal funding they need to carry out independent activities of daily living.

The main purpose of GPS is to provide quick and safe access to government economic resources for urban, low-income, and underdeveloped communities.

Essential Job Duties and Responsibilities

Travel

• Travel required to clients homes for set-ups and reoccurring delivery. Travel via company vehicle or own vehicle with provided mileage reimbursement

Qualifications

Employment is contingent on

• Background check (company-wide)

• Valid drivers license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

• Experience in medical field and administrative record management, preferred

Responsibilities

• Act as a liaison between clients and DHHS staff

• Meet face to face with individuals and families to complete an intake assessment at their home, office, or via phone.

• Gather relevant documentation and complete Electronic Health Record (EHR) required to open the case

• Attend meetings with external agencies as needed

• Maintain, with confidentiality, clients record and information

• Must have experience in working with people from different socio economic and cultural backgrounds.

• Responsible for recording video content that can be utilized on the companys social media channels.

• Build and maintain strong relationships with clients

• Provide exceptional customer service to clients at all times

• Ensure all work is completed accurately and efficiently

Skills and Competencies

• Effectively communicate in English; both oral and written

• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

• Maintain confidentiality, discretion and caution when handling sensitive information

• Multi-task along with attention to detail

• Self-motivation, organized, time-management and deductive problem-solving skills

• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication

• Internet navigation and research

• Microsoft applications; Outlook, Word and Excel

• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times

• Requires sitting, walking, standing, talking and listening

• Requires close vision to small print on computer and/or tablet and paperwork

• Requires driving a vehicle for most of the workday

Benefits

• 401k

• Medical, Dental and Vision

• Life Insurance and Disability

• Generous Paid Time Off and Paid Holidays

• Bonus Program

• Mileage reimbursement or company vehicle provision

If you are excited about this role but your experience does not align perfectly with every qualification in the job description, consider applying for it anyway! Gov Paycard Services is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this role.

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