Property Damage Support Specialist I
Job description
** Property Damage Support Specialist I**
**Job Category****:** Loan Servicing **Requisition Number****:** PROPE014216 Showing 1 location **Job Details**
**Description**
**Guild Mortgage Company**, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
**Position Summary**
The Property Damage Support Specialist I plays an important role in the organization by performing a number of tasks related to the companys Insurance functions. The role is responsible for providing timely processing of damage claim funds. The Property Damage Support Specialist I will work with our borrowers and various 3rd party vendors to monitor and ensure our security is fully repaired and brought back to its prior damaged condition.
**Essential Functions**
* Maintain a portfolio of loans that sustained damage due to natural disasters or various circumstances.
* Collect and evaluate required documentation in order to monitor repairs of damaged homes.
* Verify all repairs identified by Insurance Carrier are repaired timely.
* Disburse damage claim funds to borrowers and contractors in accordance with investor requirements.
* Submit disbursement worksheet with disbursement recommendations to Supervisor for approval.
* Order property inspections to ensure repairs are being completed correctly and timely.
* Document all activity throughout process in working file, department spreadsheet and servicing system.
* Maintain contact with borrower throughout repairs to ensure funds are disbursed and inspections are ordered in a timely manner.
* Demonstrate patience, empathy and professionalism when interacting with borrowers and 3rd party vendors via phone, email or letters.
* Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
* Follow Guilds information security policies.
* Respond to consumer calls, written correspondence, and emails in accordance with investor guidelines.
* Respond to escalated customer service inquiries.
* Share information and make recommendations to improve overall department performance and service levels, customer service initiatives, etc.
* Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
* Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customers requests.
* Stay current on changes in industry regulations.
**Qualifications**
* High school diploma or equivalent required, some college courses/technical training in Accounting or related field preferred, along with two or more years of total work experience in back office financial services positions, preferably in insurance processing required.
* Proficiency with basic internet searches, data entry, Microsoft Word, Excel, PowerPoint, and Outlook required.
* Basic math and accounting skills required.
* Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
* Additional work experience in loan servicing/customer service positions preferred.
* General knowledge of overall mortgage lending processes and documents required by conventional and government mortgage loans, terminology, and applicable compliance and regulatory requirements related to insurance.
* General knowledge of the types of hazard insurance.
* Demonstrate patience and professionalism when interacting with consumers.
* Excellent verbal and written communications skills required.
* Familiarity with document retention software; BlitzDocs preferred.
* 10-key by touch strongly preferred.
**Requirements**
Travel: 0%
Physical: Work is primarily sedentary; occasionally walks and/or stands.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
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