Part-Time Center Associate

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required, knowledge of Internet applications is preferred, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. Physical requirements include the ability to stand for several hours at a time and ability to lift 40+ lbs. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

30-40 Hours a week

Must be available to work Saturdays and have reliable transportation

RESPONSIBILITIES

• Smile. Greet customers and determine how to exceed their expectations.
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, The UPS Store team members, and leadership
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries and delivers outstanding customer service.
• Communicates effectively and continuously practices good listening skills with customers, The UPS Store team members, vendors, and leadership
• Takes ownership of customers packing, shipping, and/or print problems and offers viable solutions
• Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Maintains a clean, organized, and safe working environment
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• May open and/or close the store and perform end-of-day accounting, etc.
• Frequently multi-tasks while maintaining extreme attention to detail and high-quality control
• Able to cross sell and up sell products and services
• Receive, sort and place mail in mailbox modules accurately.
• Record all sales transactions on POS and accurately process cash, check, money orders and credit card transactions. Print reports as requested.
• Pack contents for shipping using established procedures and products.
• Operate all other software packages.
• Write documents for traces and shipping claims.
• Assist in merchandising the center, including stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)
• Close out of POS to include reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with Company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines.
• General housekeeping duties.
• Performs other duties as assigned
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient, expert fashion and productive manner and is willing to teach others. Help customers operate office machines.

QUALIFICATIONS

• High school diploma or GED required
• One - two years of customer service experience required (more preferred). Previous The UPS Store experience is a plus!
• Good communication and people skills including presentation and writing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including grammar, spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• Neat, clean, and professional appearance
• High energy level - Must be an energetic self-starter who is driven to succeed
• Excellent attendance record at previous job(s)

BENEFITS

• Direct Deposit
• Excellent Advancement Opportunities for team player
• Company Discounts
• Flexible Schedule
• Uniform Shirts Provided
• Paid time off
• Performance Bonus