Service Desk Technician

Fusion IT LLC is a Grand Rapids-based provider of business technology solutions. We offer a wide range of services, including datacenter solutions, network administration, telecom support and installation, help desk support, and infrastructure as a service, among others. Our goal is to help our clients achieve their technology goals with integrity.

This is a full-time hybrid role for a Service Desk Technician. The Service Desk Technician will be responsible for providing technical support to clients via phone, remote desktop, and in-person. The Service Desk Technician will also troubleshoot and resolve hardware and software issues on desktop computers and laptops, provide help desk support, and perform computer repair tasks.

• Strong technical skills in desktop computers and troubleshooting
• Experience providing technical support and help desk support
• Experience in computer repair
• Experience in a customer facing role
• Excellent written and verbal communication skills
• Ability to work independently and remotely as well as in a team environment
• A degree in Computer Science, Information Technology, or a related field is a plus