PM Stewarding Supervisor

Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.

Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.

Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.

For more information, visit Northwood's website at

Job Description

Overview:

Accountable for the management, training and performance of the stewarding department, working daily with all F B departments to ensure that quality and service standards are met at The Ballantyne Hotel.

Primary Responsibilities:

• Conducts pre-shift meetings to inform staff of daily events; and duties for the day as well as coordinating breaks for your team
• Ensures sidework duties are complete the dish room and cafeteria are kept clean and neat
• Ensures thecleanliness of all F B supplies and proper storage of them.
• Assists the purchasing department by checking supply levels of all products related to the department
• Monitors employee performance and ensures all procedures or tasks are completed to Ballantyne standards.
• Instructs employees in the proper performance of their duties.
• Provides recommendations for employee discipline, recognition and performance evaluation to support the career development of employees under their supervision.
• Notifies Chef of incident or conflicts that affect normal business operations or guest service.
• Responds quickly to guest, both internal and external, requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Coordinate and assist with banquet functions when needed.
• Set up for banquet team, buy pulling equipment prior to events
• Maintain the Off the Clock Caf , by stocking and cleaning the buffet daily for each meal period. Continually assist in keeping the room neat and clean
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management.

Qualifications:

Education/ Experience: High School Diploma or equivalent and one year of food service supervisor experience. General knowledge of restaurant and or hotel operations. Some supervisory experience.

Certification and/or License Requirement: Alcohol awareness certification and/ or food service permit as required by local or state government agency. Food Service and/ or other certification as required by hotel.

Skills:

Customer service.

Interpersonal communications.

Organizational skills.

Attention to detail.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Marriott Hotel Discounts Worldwide
• Northwood Hospitality Discounts
• Discounts at our Gallery Restaurant and Spa
• Health Insurance - Vision, Dental, Medical
• Referral Bonus program
• Generous PTO policy

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.

We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few....