VP, Customer Success at Adobe Inc. in San Jose, CA

VP, Customer Success at Adobe Inc. in San Jose, CAyears of leadership in digital experience and/or digital marketing as a business leader or agency/SI leaderDepth in digital strategy and execution as well as technical requirementsRelevant expertise in Adobe Digital Experience products, enterprise customer requirements, use cases and challenges. E.g. Adobe Analytics, Adobe Target, Adobe Experience Manager, Adobe Campaign, Adobe Experience PlatformHighly collaborative and experienced in working in a matrixed environment High IQ and EQ, strong leadership and decision making Strong communication skills, ability to articulate and sell a vision Creative and entrepreneurial spirit and attitude, a focus on possibilities and not obstacles Strong execution skills and the ability to drive action and accountability Consistent record of hiring and leading extraordinary talent Proven track record navigating ambiguity and change Proven track record of defining and optimizing processes Ability to communicate effectively to creative, product and technical customer and internal teamsResponsibilities

Develop the Global DX Customer Success strategy and execution framework in conjunction with key stakeholders in product and field leadershipLead 200Develop product expertise/advisory methodology across Adobe Experience Cloud focused on achieving customer success via onboarding, adoption, value capture and tune-up programsLead change management with the existing customer success team to shift to a strategic advisory paradigm - evolve people, capabilities, operations, and customer engagementUnderstand customer needs across AEC products to inform evolution of customer success programsBe a customer advocate, providing feedback to sales, marketing, engineering, and product organizationsEstablish and implement coverage, engagement models, and service levels across a wide range of customers from Mid-Enterprise to Fortune 50Measure effectiveness of Customer Success by defining and measuring operational metrics for the teamBuild strong operational rigor around goal setting, measurement, and accountabilityAttract and successfully lead a high performing team, supporting the evolution of DX CS strategy$250K -- $500K+Company informationAdobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone from emerging artists to global brands to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we re changing the world through digital experiences.Advertising, Digital Marketing, Software, Information Technology, Enterprise Software, Marketing, Technology, Marketing & Advertising, IT Services, Consumer ElectronicsCompany Specialties:Software, Creative Cloud, Digital Marketing, Web Experience Management, Digital Media, Creative Suite, Digital Publishing, Photoshop, Online Analytics, Illustrator, Touch Apps, Acrobat, Mobile Apps, Social Marketing, Web Marketing, and Social Measurement

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