El Pollo Loco -
Oakland CA
Service Assistant
Posted Jun 1
Apply Now
Jun 1
Apply Now
Job description
Service Assistant
Service Assistant Job Summary:
A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner.
Responsibilities/Duties:
Physical Requirements:
Qualification Standards:
Service Assistant Job Summary:
A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner.
Responsibilities/Duties:
- Follows company food handling, guest service and safety procedures.
- Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot/Drive thru/trash enclosure
- Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings/vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
- Assist any guests in the dining room such as providing refills, utensils, condiments and/or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
- Cleans and sanitizes tables following guests departures.
- Assists in the training of new Service Assistants
- Supports and assists peers such as expeditors, cashiers, etc.
- Performs additional duties as assigned by the supervisor.
- Has a proactive approach and anticipates guest needs in the dining room.
Physical Requirements:
- Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25 lbs.
- Must be able to work both indoors and outdoors
- Empties trash bags weighing up to 40 lbs.
Qualification Standards:
- CA food handler certificate is required.
- Communication in English is preferred, second language is a plus.
- No experience is required, guest service experience preferred
- No education is required, high school diploma and equivalent is preferred.
- Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.
