Dispatcher

Job Description

Valid CA Guard CARD Required PPO 6771

Job Summary: Provides professional and calm attitude to the communications center and a vital link in the communication between staff, emergency responders, clients, and the public.

Essential Functions:

Radio Communications: Dispatchers are to maintain all radio traffic, controlling any and all radio conversations.

AnsweringPhones: All Dispatchers will answer the phones in a professional and friendly manner. They will frequently check voice mail for any missed calls.

Prioritizing Calls: The Dispatcher is the hub of communication. They will find it necessary to multitask and respond to several calls at once. They must be knowledgeable of and follow proper protocols for prioritizing their duties to address the most urgent and important first.

Use Of Equipment: The Dispatcher must be proficient in the use of computers and communication systems. It is their duty to check for proper functioning of these systems at the beginning of their shift. This includes proper radio transmission and reception, computer hardware and software functions, and the availability of information and reporting notebooks are available and up to date.

ReportsAnd Logs: The Dispatcher must keep accurate and thorough records of all radio and phone communications. They must record statistical information as it is reported to them as well as document communications of incidents as they occur.

Information Hub: The Dispatcher must have a thorough knowledge of their district and utilize district information notebooks and computer search engines to locate information being requested by field ambassadors to assist the public.

Emergency Procedures: Implement emergency SOP's when situations dictate while maintaining a calm demeanor

CCTV Camera Monitoring: Proactively monitor CCTV cameras and report any illegal activity observed to the appropriate authorities (only at some locations)

Office Security And Appearance: Dispatchers are to monitor outside entrances to the office and be aware of who is entering the building. They may be required to be observant of security camera monitors. They are to keep the reception area clean and welcoming to guests. (only at some locations)

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Requirement Communication: Must have excellent communication skills. The ability to speak and write proficiently in the English language

Computer Skills: Must be proficient in computer usage and in Microsoft Office products.

Professional Demeanor: Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Block by Block....