Dispatcher

Job Type

Full-time

Description

CLM Midwest is looking for a Dispatcher to join our Operations team. As a Dispatcher, you will utilize the company work order management system to effectively schedule Service Technicians and ensure that customer commitments are met. This includes dispatching Service Technicians according to the schedule, receiving customer calls and adjusting schedule as required, successfully completing calls, and creating accurate completed work order records ready to be priced and invoiced.

Responsibilities:

• Develops professional customer relationships by providing daily updates on open work orders via customer portal, email, and verbal communication
• Drafts and submits quotes.
• Manages and dispatches appropriate service technician/subcontractor to satisfy customer service request based on skills, nature of the request, location of request, and location of technician/subcontractor
• Provides status updates on each work order to customers including pictures and appropriate documentation/notes
• Creates purchase orders
• Negotiates rates with subcontractors
• Responsible for resolving billing discrepancy issues/questions

Requirements

JOB REQUIREMENTS

Successful candidates for the role of Dispatcher are highly motivated and are able to solve problems. Our Dispatchers are knowledgeable and go above and beyond in providing a high level of customer service to our customers.

Qualifications:

• High School Diploma or GED
• Previous experience in customer service, logistics, or other related fields
• Strong ability to meet deadlines, prioritize and multi-task
• One or more years of experience working in a fast-paced customer service environment requiring heavy telephone, e-mail interaction

Must Haves:

• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet navigation
• Excellent written and verbal communication skills

Salary Description

up to $50,000 annually...