Mortgage Customer Service Rep

What is the position:

The Mortgage Customer Service Rep. is responsible for providing quality service to mortgage customers.

What will you do:

• Assist the loan department in building customer relationships
• Manage a heavy call volume
• Support the Loan Department with the processing of mortgage loan documentation
• Interact with the Loan Officer, other internal department personnel, and customers
• Ensure tasks are completed timely, accurately, and professionally
• Resolve loan documentation issues
• Maintain and continuously improve loan operations policy, procedure, and performance.
• Ensures loans and processes meet compliance standards.
• Assist with reports and audits in the evaluation of loan operations performance.

What are the requirements:

• High School Diploma required
• Call/contact center experience
• Able and willing to quickly learn industry
• Some knowledge of general banking policies/procedures
• Proficiency with Microsoft programs
• Excellent oral and written communication skills
• Strong organizational and prioritization skills
• Ability to multi-task, think, and act strategically
• Able to pass a drug, background, and fingerprint screen
• Excellent customer service skills

You would be really happy working here if:

• You can strategize, understanding the goals of the company and creating effective plans to achieve those goals.
• You can be counted on in crucial times, possessing great focus while completing projects successfully and efficiently.