Retail Associate

**Position:** Retail Associate **Location:** 1 Muir Woods Road Muir Woods Trading Mill Valley, CA **Job Id:** 109 **# of Openings:** 1 **Title:** Retail Associate

**Reports To:** Retail Manager

**Department:** Retail

**Summary of Position:**

Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.

**Responsibilities:**

* Greet customers within 30 seconds of entering the store & provide friendly customer service

* Achieve and maintain product knowledge to assist customers with purchasing decisions

* Guide and direct customers to appropriate products of interest and answer related inquiries

* Assist customers with all park related inquiries (utilizing approved NPS interpretive information)

* Assist customers making selections by building customer confidence; offering suggestions and opinions

* Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change

* Restock and maintain displays (labeling correctly as needed) per Company standards

* Achieve established sales goals

* Participate in closing, opening procedures

* Participate in daily cleaning/maintenance duties

* Strict adherence to all store policies

* Contribute to a positive environment where all employees trust and respect each other

* Understand Companys ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas

* Other duties per the Duties checklist and as assigned

**Position Requirements:**

* Strong organizational skills and attention to detail

* Excellent communication skills to interact positively with others

* Ability to multi-task and perform well under pressure

* Display energy and enthusiasm when working with customers and fellow Associates

* Dependable to always be on time and on schedule

* Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.

**Education and Experience:**

**Education:** High school diploma or equivalent

**Experience:** Demonstrated ability to handle general math

Minimum 1 year retail sales experience preferred

Minimum 1 year experience with POS systems preferred

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