Concessions Attendant

Description

Eastern Sports Management is currently accepting applications for Concessions Attendant. The Concessions Attendant is responsible for providing outstanding guest service, receiving and processing payments, serving food and beverage items in a timely manner, as well as preparing and cooking food in a timely manner according to menu standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate cash register and Point of Sale (POS) System
• Engage with members and guests to include greeting customers
• Provide excellent service, build rapport with guests and respond quickly to requests
• Build rapport with members and guests
• Upsell food and beverage items
• Serve food and beverage items in a timely manner
• Open, close, clean, and maintain concessions areas
• Organize, stock and control inventory
• Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (F&B Manager, Manager on Duty, etc.) and/or the General Manager.

Requirements

• Display strong verbal communication skills
• Display professionalism in appearance and interaction with guests
• Detail oriented and possess outstanding organizational skills
• Ability to remain calm and focused in a high-volume, fast-paced environment
• Ability to work in difficult and stressful environments
• Ability to prioritize and perform multiple tasks simultaneously
• Ability to remain calm and professional in emergency situations
• Availability to work evenings, weekends, and holidays if necessary

QUALIFICATIONS

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Minimum of one (1) year of cooking experience, preferably high volume; less than high school education; or equivalent combination of education and experience
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals in English
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, as well as make change in US currency
• Strong problem-solving, organizational, and analytical skills
• Excellent interpersonal communication skills and the ability to de-escalate highly emotional situations and resolve situations to benefit the company and the guest
• Upon hire and training, the individual must be able to successfully utilize the facility Point of Sale software
• This individual must be 18 years of age if the facility sells alcoholic beverages

Certificates, Licenses, Registrations: To perform this job successfully, an individual must possess the following:

• Food Handlers Certification (within 60 days of employment)

Physical Demands:

Standing: Constantly (>66%)

Sitting: Rarely (<10%)

Kneeling: Rarely (<10%)

Walking/Running: Constantly (>66%)

Bending/stooping: Occasionally (<33%)

Reaching/twisting: Occasionally (<33%)

Lifting/pushing/pulling: Occasionally (lifting up to 50 lbs with/without assistance) (<33%)

Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment:

The Concessions Attendant normally performs their duties in a temperature and humidity-controlled environment. Frequent exposure to non-controlled conditions (heat: stoves/ovens; cold: walk-in chillers and freezers) and ambient outdoor weather conditions is required. The noise level in the work environment is usually moderate to loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions....