Chargeback Representative

Job Details

Job Location
Corporate Office - Cleveland, OH

Description

• Monitor held accounts.
• Notify merchant to inform on exceeding chargeback threshold, obtain reduction plan and rebuttal documentation.
• Responsible for answering/returning merchant calls and emails.
• Review and analyze cardholder dispute documentation on card brand sites and download electronic file for record keeping purposes.
• Review merchant rebuttal to verify legibility, supporting documentation addressing the dispute reason code and countering the cardholder's claim.
• Representment merchant rebuttal documentation to issuer/card brand.
• Decision making on a regular basis, exercises good judgment and assumes responsibility for decisions.

Qualifications

• Clean background and credit history required.
• Handle confidential information with proper security measures.
• Strong organizational skills, ability to multitask, attention to detail and problem solving.
• Maintain a positive attitude.
• Excellent communication skills, both verbal and written.
• Ability to work independently, meet deadlines, and ensure accuracy.
• Computer literate with excellent skills in MS Windows and Office.

This description is a general statement of required major duties and responsibilities performed on a regular basis; it does not exclude other duties as assigned.

EMS Offers:

Many outstanding benefits including competitive salary, PTO, 401K plan with company match, paid holidays, company contribution toward health/dental insurance, employee discounts, career growth opportunities, and recognition and rewards for excellence.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

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