Customer Service Representative (Onsite)

Job Title: Customer Service Representative

Location: San Diego, CA 92121 - Onsite

Schedule: 6:30am 2:30pm or 7:30am 3:30pm

Duration: Approximately 5 months

Pay: $24 per hour

Position Summary:

Manpower is assisting a client who is seeking dedicated Customer Service Representative to join the esteemed team.

Responsibilities:

The role of a involves effectively communicating our billing procedures with patients. Some of the responsibilities can include:

• various financial options related to testing, including -pay discount alternatives and financial assistance.
• for day-to-day requests from various departments, including Lab, Sales, Billing, and Client Services.
• within a call-center environment and without direct face-to-face patient interaction. You will play a crucial role in addressing patient billing concerns and efficiently directing inquiries, before and after the completion of testing.

Qualifications:

• Team oriented individual with a focus on collaboration with various departments.
• trust with patients and medical practices, through resources and education we offer.
• and very receptive to constant change.
• themselves and others accountable.
• complete cases with high level of urgency and accuracy: including but not limited to insurance benefit interpretation, data entry, and meticulous attention to detail.
• to feedback and peer coaching.
• finishes assigned corporate/ department training sessions promptly and demonstrates the capacity to recall information effectively.
• of conveying and receiving information in a courteous and professional manner.
• utilize empathy when speaking with patients, other departments, and offices.
• to capture detailed and comprehensive notes and call summaries, ensuring that any agent can seamlessly take over and assist the patient.