Customer Service Specialist

Customer Service Representative (Bilingual English/Spanish)

Location: Hialeah Gardens Area, FL

Company: We are a leading mechanical supplier serving the vibrant community of Hialeah Gardens and beyond. With a commitment to excellence and customer satisfaction, we're seeking a dynamic individual to join our team as a Customer Service Representative.

Position Overview:

As a Customer Service Representative, you will be the frontline ambassador of our company, providing exceptional service to our valued customers. This role entails handling inbound and outbound calls in a fast-paced call center environment. Your ability to communicate effectively in both English and Spanish is essential to ensure seamless interactions with our diverse customer base.

Key Responsibilities:

• Answering incoming calls promptly and professionally, addressing customer inquiries, concerns, and orders with accuracy and efficiency.
• Making outbound calls to follow up on customer inquiries, resolve issues, and provide proactive assistance.
• Providing product information, technical support, and troubleshooting guidance to customers.
• Processing orders, returns, and exchanges accurately in our system.
• Collaborating with other team members and departments to ensure timely resolution of customer issues.
• Maintaining thorough and up-to-date knowledge of our products, services, and policies.

Qualifications:

• Previous experience in a call center or customer service role is highly preferred.
• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• Strong interpersonal skills and a passion for delivering exceptional customer service.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Proficient computer skills and experience with CRM software or similar systems.
• Detail-oriented with a high level of accuracy in data entry and order processing.

Benefits and Compensation:

We offer competitive compensation commensurate with experience, along with a comprehensive benefits package including health insurance, retirement plans, paid time off, and opportunities for career growth and advancement.

Join Our Team:

If you're looking for a rewarding opportunity to contribute to a dynamic team and make a difference in the lives of our customers, we want to hear from you! Apply now to join our team as a Customer Service Representative and embark on a fulfilling career journey with us.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year