Call Center Agent

Call Center Agent

Department: Createify Form

Employment Type: Full Time

Location: Kansas City, MO

Compensation: $950 - $1,250 / week

Description

Job Title: Call Center Agent

Company: Createify Form

Location: Kansas City

Position Type: Full-time

Salary Range: $950 - $1250 per week

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for providing exceptional customer service through handling incoming calls, assisting customers with inquiries, resolving complaints, and ensuring customer satisfaction.

Key Responsibilities

• Handle incoming calls professionally and provide solutions to customer inquiries
• Resolve customer complaints in a calm and empathetic manner
• Ensure all calls are logged accurately and efficiently in the system
• Identify and escalate issues to the appropriate department or manager, when necessary
• Follow company policies and procedures to maintain customer confidentiality
• Provide product information and assist customers in making informed decisions

Skills, Knowledge and Expertise

• High School Diploma or equivalent
• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficient in using computer systems and software
• Must be able to work flexible hours, including evenings, weekends, and holidays

Benefits

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.

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