Customer Service Representative (Auto)

Customer Service Representative (Auto)

Direct Hire

Irving, TX (Onsite)

Position Responsibilities

Contract Entry

Contract Transfers

Contract Cancellations

General upkeep of assigned Producer groups

Client Services Inbound Phone Line incl. voicemails and Email support

Provide administrative Agency, Dealership, Sales, and Consumer Support

Accounting software - Cash Application

Monthly Partner Invoicing

Financial Refunds and Adjustments preparation

Requirements

2-3 years of experience in client services or a similar role

Ensuring a positive and professional client service experience

Proficient in Microsoft Office Suite Programs

NetSuite Accounting Software experience a plus

Communication Skills

Problem Solving & Critical Thinking

Keen attention to detail

Positive attitude, ability to collaborate with other divisions and provide excellent customer service

Ability to multi-task, prioritize and meet assigned deadlines

Ability to build relationships with clients and internal departments

Ability to thrive as a self-starter in a start-up environment

A constant desire to learn and improve