Bilingual Customer Service Representative - DIRECT HIRE

We're looking for Bilingual Customer Service Agents! We are in search of talented, driven individuals to join our team and aid our client in delivering exceptional customer service experiences!

Position Title: Bilingual Customer Service Agen

tEmployment Type: DIRECT HIR

ELocation: AUSTIN, TX (in-office, not remote

)
The Customer Service Agent will uphold the company's reputation for outstanding customer service and operational excellence. With the ability to manage diverse responsibilities, this role transcends conventional customer service duties to encompass operational and innovative elements, ensuring each day is dynamic and fulfilling. This position is well-suited for current college students or individuals with a bachelor's degree who are eager to apply their academic knowledge in a dynamic real-world settin

g.
Primary Responsibiliti

• es:Customer Support: Deliver exceptional service via phone, email, and chat channe
• ls.Operations Assistance: Aid in optimizing operations and proposing enhancemen
• ts.Innovative Thinking: Actively contribute to brainstorming sessions to devise novel customer service approach
• es.Organization: Efficiently manage tasks and projects while maintaining quality standar
• ds.Team Collaboration: Collaborate closely with other departments to ensure seamless service provisi
• on.Knowledge Enhancement: Continuously update understanding of products, services, and polici
• es.Documentation and Reporting: Maintain accurate records of customer interactions and generate necessary repor

ts.
Requireme

• nts:Outstanding communication and interpersonal abilit
• ies.Capacity to multitask and adapt to shifting priorit
• ies.Problem-solving aptitude coupled with innovative thinking ski
• lls.Basic proficiency in CRM systems and Microsoft Office Su
• ite.We have demonstrated the capability to work independently and within a t
• eam.Open to recent graduates and stude

nts!
Preferred Qualificat

• ions:Previous experience in customer service or operations is advantag
• eous.Strong organizational and time management proficien
• cies.Proactive approach to identifying and implementing operational enhancem

ents.
Job Type: Ful

l-timeSalary: From $20.00 pe

r hourExpected hours: 40 pe

r weekBen

• efits:
  401(k) m
• atchingDental In
• suranceHealth in
• suranceVision in

surance
Experienc

• e level:
  No experien

ce nee

• ded
  Shift:
  Mo

rning shift
Weekl

• y day range:
  Mon

day to Friday

• 
  Work setti
• ng:
  Call
• center

In-personOffice
Abi

• lity to Commute:
  Aust

in, TX (Required)
Ab

• ility to Relocate:
  Austin, TX: Relocate before start

ing work (Required)
Work

Locatio

n: I

n person
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