Customer Service Officer Spanish-English (Day)

**Customer Service Officer Spanish-English (Day)**

Higher secondary Bachelor _ 40 hours **Tasks & Responsibilities**

**Job purpose / Main objectives**

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

Monday Friday: rotating shifts

**Main tasks and Responsibilities**

* Incoming phone calls, e-mails and faxes treating and dispatching:

+ Accepting phone calls and responding to the customers inquiries and internal and external intervening parties in accordance with predetermined procedures.

+ Collecting additional information.

+ Check the data for accuracy and completeness.

+ Reception & Services; provide technical support; search workshop.

+ Keep the customer and all involves updated.

+ Complaint handling (from customer to contractor; from contractor to EBTS.)

* Ensures the monitoring and control of the agreements with the parties involved:

+ Regarding the service

+ Regarding complaint handling, etc.

+ Regarding the service conditions and agreements

* Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

+ Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)

+ Enter required information into the system.

+ Register performed operations.

+ Responsible for the internal and external monitoring of client files.

**Your profile**

**Knowledge and experience:**

* Communicate fluently in languages : Spanish English

* PC skills: office applications, outlook

* Company-specific IT / telephony system

* Technical knowledge (automotive, tires, ) is an asset

* No specific knowledge and experience required

**Skills:**

* Communicate effectively by phone

* Problem analysis and problem solving

* Customer- and results-oriented

* Accurate and high work standard

* Multitasking & stress resistant

* Teamplayer

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