Bilingual Customer Service Associate-Remote-Kansas and Missouri

** Bilingual Customer Service Associate-Remote-Kansas and Missouri**

11806 **We are Farmers!**

We are more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! **We are Farmers!**

**Job Summary**

The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed. **Essential Job Functions**

* Responds to inbound telephone inquiries in a Claims Contact Center.

* Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.

* Provide customers with an explanation of the claim process.

* May authorize services such as road side assistance and rental cars.

* Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.

* Ensures all customer interactions are clearly and accurately documented in the claim file.

* Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

**Physical Actions**

* Sits or stands for extended periods of time, up to a full work shift.

* Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.

* Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.

* Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.

* Visually verifies and reads information.

* Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift.

* Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

**Physical Environment**

This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions. **Education Requirements**

High School diploma or equivalent required. **Experience Requirements**

Customer Service Experience preferred. **Special Skill Requirement**

* Strong verbal communication and listening skills.

* Proficient in English and written and verbal communication skills.

* Assumes personal responsibility for actions Possesses flexibility to work in a fast paced, dynamic environment.

* Possesses strong technical aptitude including the ability to master multiple windows simultaneously.

* Must be fluent in English and in the approved language(s), particularly in the areas of speaking, reading, and writing.

* Must successfully pass a third party testing process as determined by Farmers and meet the minimum proficiency standard for the approved language(s) based on the established testing guidelines.

Job Location(s): US - KS - Remote, US - KS - Kansas City, US - KS - Lawrence, US - KS - Manhattan, US - KS - OC1-17000 W 119, US - KS - OC2-16850 W 119, US - KS - OC3-S Ridgeview, US - KS - Olathe-118th Tc, US - KS - OverPk-11600Col, US - KS - OverPk-11880Col, US - KS - OverPk-7045 Col, US - KS - OverPk-Barkley, US - KS - OverldPk-Cody, US - KS - OverldPk-Lowell, US - KS - Shawnee, US - KS - Topeka, US - KS - Wichita, US - MO - KansasCty-104th, US - MO - KansasCty-Holme, US - MO - KansasCty-Walnt, US - MO - Remote

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