Customer Service Representative, Bilingual (English/Spanish)

**Customer Service Representative, Bilingual (English/Spanish)**

* Columbus, OH

* Full Time

* Experienced

**ABOUT LLCHC**

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

**ABOUT YOU**

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

**JOB SUMMARY**

Bilingual (*English/Spanish*) Customer Service Representative is responsible for answering a high volume of incoming calls from patients, and accurately scheduling their appointments with providers, while ensuring a high level of customer service and maximizing productivity. Also responsible for accurate, timely handling of work assignments sent through a centralized team scheduling inbox. Works with operations staff to promote quality and cost effective daily operations. Establishes and maintains good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

**QUALIFICATIONS**

* High School diploma or GED

* Computer application experience, such as Microsoft office, customer tracking software, etc.

* Ability to efficiently function in a call center environment

* Skills necessary to organize and process daily workload

* Interpersonal skills to maintain effective working relationships with others and function independently

* Knowledge of medical terminology and professional office practice and procedures (preferred)

* One to three years' experience in a physician's office or call / contact center environment (preferred)

**BENEFITS AND PERKS**

* Health benefits including medical, vision, dental, life, disability

* Annual Paid Time off (prorated after 90 days)

* Paid Holidays

* Qualified employer for the PSLF Programs student loan forgiveness

* Employee Assistance Program (EAP) with access to various consultants

* 3% match toward retirement fund

* And more!

**EOE STATEMENT**

LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.